Summary: After a structure fire in Hudson, Quebec froze their nozzles solid for 15 minutes, firefighters were still able to finish the job thanks to the durability of their TFT equipment. Even after the fire, the nozzles needed repair — and TFT’s Support & Service team turned it around fast, repairing them for free and getting them back in service quickly. When your gear takes a beating, TFT’s commitment to service ensures you’re not left out in the cold.
Frozen Nozzles and Fast Fixes: How TFT Backed a Rural Fire Crew
What Happens When Your Nozzles Freeze Mid-Fire?
In the heart of a rural sector in Hudson, Quebec, a fire crew faced the kind of challenge that makes your stomach drop — 15 minutes without water during a structure fire. Arctic temperatures locked up their equipment, and the nozzles froze solid. But even in those conditions, the nozzles still operated well enough to help finish the job.
This wasn’t just luck — it was solid gear.
Post-Fire Gear Check: When Performance Drops Off
After the fire was out, the crew noticed their nozzles weren’t performing at peak anymore. They were still working, just not with the same snap and precision. Instead of sidelining the nozzles or shelling out cash for replacements, they sent them back to TFT.
That’s when the next part of the story kicked in.
Service That Stands Up to the Cold
TFT’s Support & Service team received the nozzles, assessed the freeze-related damage, and fully repaired them — all at no cost. As Captain Shane Bonnemayers put it, the after-service was “amazing.”
This kind of response isn’t a one-off. TFT’s service hub is built to help fire departments get their gear back in action with minimal downtime. Whether it's creating a ticket, shopping parts, finding manuals, or talking to a tech over live chat, their support system covers the whole lifecycle of your tools.
Key Takeaway: Durability Is More Than the Fireground
TFT gear proved it could take a beating in sub-zero firefights, but the bigger win might be what happens after the fire. When nozzles freeze, seize, or suffer wear from hard use, TFT’s support team is ready to step in. Fast repairs, clear communication, and a no-hassle process keep departments rolling without compromise.
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